Terms & Conditions

PH Coate & Son are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact page.

Our Contact details:
PH Coate & Son
Meare Green Court Stoke St. Gregory Taunton Somerset TA3 6HY United Kingdom
Phone: 01823 490249
Fax: 01823 490814
Email: info@englishwillowcoffins.co.uk
VAT Reg. Number: GB 406 7563 47

Making A Purchase
Making a purchase could not be easier. Simply browse our products, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit and debit card payments. Your payment is taken securley via Sagepay or PayPal - you can choose which you prefer at the checkout.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling
Your order will be packed securely and delivered by post or courier depending on the item. We only ship to UK addresses.

Delivery Schedule
We will craft and deliver your order as soon as possible, in the timescale required.
Back Orders If your item is not in stock, we will contact you straight away. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
We only ship to UK addresses.
For orders made from the UK, VAT at the current UK rate is included where applicable.
Credit Card Security: When the order is placed at our website, credit card numbers are encrypted using SSL encryption. They are not held in clear text on any website.
Guarantee: We guarantee your satisfaction. If you have any query with your order please contact us immediately.

Due to the nature of the products and the natural materials used all dimensions are approximate.

Reaching Us
If you need to reach us, please email us, alternatively, you can call on 01823 490249 (International +44 01823 490249) or fax us on 01823 490814 or write to us at Meare Green Court Stoke St. Gregory Taunton Somerset TA3 6HY United Kingdom.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm